The call center used to be in Las Vegas and they were pretty rude and didn't have much information to share. I call the casino pretty often to check on my points and what kind of rewards I can claim on my next trip. When someone is clearly minding their own business & not bothering anybody & after already being ID'd to get in again by SECURITY. I'm pretty sure Greg Sarris of all people should understand that kids make mistakes & change. I was very turned off by their lack of caring & they said they would talk to him. Very unprofessional.Īfter going down there with my Niece to follow up with management. So, I took that as now they are racial profiling, but it gets worse, the security guard Anthony proceeded to yell profanities at my great niece while she was on the phone with her mother. He has 4 dots on his hand from when he was a teenager.
Security then began to harass her boyfriend, mind you after they had already provided ID's proving their ages (TO SECURITY), & also already putting their money in machines & saying he was trespassing. So, this morning my great niece & her boyfriend were trying to get a break from their 24 hr care of her very disabled son.
